Київ, 27 січня 2025 року — Частка людей, які позитивно оцінюють отримання державних електронних послуг, за рік зросла на 5%. У 2024 році 84% опитаних українців, які користувалися державними е-послугами, вважали свій досвід радше або дуже позитивним. У 2023 році цей показник склав 78,5%. Це результати щорічного всеукраїнського опитування Київського міжнародного інституту соціології (КМІС) щодо користування українцями електронними послугами та інтернетом у 2024 році. Дослідження провели на замовлення Програми розвитку ООН (ПРООН) в Україні за підтримки Швеції у межах «Проєкту підтримки Дія» та у партнерстві з Міністерством цифрової трансформації України.

Серед опитаних респондентів 52% назвали найзручнішим і найефективнішим отримувати послуги онлайн. Майже третина (31%) — і онлайн, і у ЦНАПі (у 2023 році таких було 29%). 11% віддали перевагу ЦНАПу.

Identity and Borders in Flux: The Case of Ukraine” (IBiF) is survey project, funded by The British Academy under the “Tackling the UK’s International Challenges” Funding Scheme grant number IC4/100280, that studies identity, public opinion, and political behaviour in Ukraine in wartime. Based at the University of Manchester and lead by Professor Olga Onuch, the IBIF project brings together scholars from the United Kingdom, Germany, Ukraine, and the United States. The centrepiece of the project is a two-wave face-to-face panel survey conducted in 2023 and 2024. The project also includes a number of cross-sectional surveys and a three wave panel survey of PTSD in wartime with funding from George Washington University’s Institute for European, Russian, and Eurasian studies (IERES, Washington, DC), ZOiS (Berlin) and KonKoop (Berlin). 

The IBIF project revisits the question of whether ethnonational identity is essentially immutable once formed or whether it remains highly situational and politically plastic even in countries polarized along identity lines. To better test these alternatives, IBIF proposes innovative methods to untangle the complex relationship between identities, actors interested in shaping them, and political outcomes. IBIF Project research explores the relationship between people’s identities and political preferences in today’s Ukraine. 

• Prof. Olga Onuch (University of Manchester), Principal Investigator. 
• Prof. Gwendolyn Sasse (ZOiS/University of Oxford), Co-Investigator.
• Prof. Henry Hale (George Washington University), Co-Investigator.
• Dr. Volodymyr Kulyk (Kyiv School of Economics), Co-Investigator.

From September 20 to October 3, 2024, the Kyiv International Institute of Sociology (KIIS) conducted its own all-Ukrainian public opinion survey "Omnibus", to which, on its own initiative, added questions about attitudes towards refugees abroad, IDPs, Russian-speaking citizens, etc. By the method of telephone interviews (computer-assistedtelephoneinterviews, CATI) based on a random sample of mobile phone numbers (with random generation of phone numbers and subsequent statistical weighting) in all regions of Ukraine (the territory controlled by the Government of Ukraine), 989 respondents were surveyed. The survey was conducted with adult (aged 18 and older) citizens of Ukraine who, at the time of the survey, lived in the territory of Ukraine controlled by the Government of Ukraine. The sample did not include residents of territories temporarily not controlled by the Ukrainian authorities (at the same time, some of the respondents are IDPs who moved from the occupied territories), and the survey was not conducted with citizens who left abroad after February 24, 2022.

Formally, under normal circumstances, the statistical error of such a sample (with a probability of 0.95 and taking into account the design effect of 1.3) did not exceed 4.1% for indicators close to 50%, 3.5% for indicators close to 25%, 2.5% for indicators close to 10%, 1.8% for indicators close to 5%.

Under the conditions of war, in addition to the specified formal error, a certain systematic deviation is added. Factors that may affect the quality of results in "wartime" conditions were previously cited by KIIS.

In general, we believe that the obtained results are still highly representative and allow a fairly reliable analysis of the public moods of the population.

KIIS regularly monitors the attitude of Ukrainians towards European and Euro-Atlantic integration. In the media, one can often find information about high support among Ukrainians for joining the EU and NATO, but the level of support varies greatly depending on the survey. Correct identification of the sources of differences in the results of support for European and Euro-Atlantic integration is an important component of the correct interpretation of Ukrainian public opinion.

In this publication, we use data from three KIIS surveys from 2024 (all conducted by telephone interviews and representing the adult population of the territories controlled by the Government of Ukraine) to illustrate that Ukrainians’ attitudes towards the EU and NATO have different dimensions. As a result, depending on which dimension is investigated (and, in particular, which question wording is used), the results can differ significantly (and, unfortunately, become the subject of manipulation and speculation by public figures in Ukraine and abroad).

From December 2 to 17, 2024, the Kyiv International Institute of Sociology (KIIS) conducted its own all-Ukrainian public opinion survey "Omnibus", to which, on its own initiative, added a question about trust in public institutions. By the method of telephone interviews (computer-assisted telephone interviews, CATI) based on a random sample of mobile phone numbers (with random generation of phone numbers and subsequent statistical weighting) in all regions of Ukraine (the territory controlled by the Government of Ukraine), 985 respondents were interviewed. The survey was conducted with adult (aged 18 and older) citizens of Ukraine who, at the time of the survey, lived in the territory of Ukraine controlled by the Government of Ukraine. The sample did not include residents of territories temporarily not controlled by the Ukrainian authorities (at the same time, some of the respondents are IDPs who moved from the occupied territories), and the survey was not conducted with citizens who left abroad after February 24, 2022.

Formally, under normal circumstances, the statistical error of such a sample (with a probability of 0.95 and taking into account the design effect of 1.3) did not exceed 4.1% for indicators close to 50%, 3.5% for indicators close to 25%, 2.5% for indicators close to 10%, 1.8% for indicators close to 5%.

In wartime, in addition to the specified formal error, a certain systematic deviation is added. Factors that may affect the quality of results in "wartime" conditions were previously cited by KIIS.

In general, we believe that the obtained results are still highly representative and allow a fairly reliable analysis of the public moods of the population.